Nestled at the base of the San Gabriel Mountains lies the thriving City of Pasadena, CA, home to the beloved Rose Parade and the prestigious California Institute of Technology. Despite the City’s popularity, Procurement was not feeling the love. Like many other local governments across the country, the team grappled with turnover and a growing to-do list. To protect process integrity while reducing the workload (and burnout) for staff, Antonio Watson, a project manager for the City, looked at ways to overhaul the procurement process by focusing on what [...]